BY ROSEMOND BOATENG ADDAI Rosemond.firstname.lastname@example.org
THE MINISTER of Communications, Mrs Ursula Owusu-Ekuful, has said that the government is yet to decide which tool to use to acquire 25% shares in AirtelTigo.
According to the Minister, the government has an embedded option to purchase up to 25% of the shares of the merged entity within two years and so the opportunity is there for them to take up that opportunity.
She added, “We think that there should be local participation in this industry and it shouldn’t be limited to the big players but also understand that some of their profit must stay here to develop our country in the form of local partners they will get in the next two years.”
Mrs Owusu-Ekuful explained that its Ministry is following the process because they do not want any labour agitation to come up.
“We are following this process closely but as far as we are concerned all the necessary approval has been granted and they have started their advertisement and programmes,” she said.
She added that the merging of the two telecommunications companies would result in a vibrant and quality service delivery at a cheaper cost to citizens.
She encouraged even greater consolidations along such lines within the market.
KRIF Ghana launches customer feedback device
BY BENJAMIN TANDOH
THE EXECUTIVE Chairman of Krif Ghana, Reverend Kennedy Okosun, has urged business entities to pay attention to their customer experience in order to thrive.
This, he added, would retain and grow customer loyalty by delivering on-target solutions to satisfy customers’ expectations.
Speaking at the launch of its Customer Feedback System device in Accra last Friday, Rev Okosun said factors such as information and communication technology and social media had played a critical role in collapsing markets separated by geography into one single theatre of marketplace.
These factors, he explained, had pushed enterprises to make critical choices which would enable them to stick close to their customers.
“There is a consensus that customers in the new millennium have become more sophisticated with complex and changing tastes and preferences.
“Companies are no longer in the position to guarantee that they can continue to exclusively serve their defined customers in the foreseeable future,” he said.
The device, he explained, is destined to revolutionise the customer sati