BARELY A month ago, the DAILY HREITAGE reported that residents within the Ledzokuku-Krowor Municipal Assembly were embittered about the rate at which their new pre-paid meters were being messed up.
They were sleeping in darkness because getting prepaid credit to purchase was a difficulty since the network system for it had been down . This development went on for days to the extent that there were long queues at various vendor points and one had to spend almost the whole day without being served.
Moments after the paper’s publication, the situation improved.
But just yesterday, there were reports that scores of business owners in some parts of Accra were lamenting the unavailability of ECG prepaid credit and the situation was therefore unduly taking a toll on their businesses.
The report has it that many power consumers have not been able to recharge their prepaid meters over the last few days due to network failure.
“We went out to look for credit but we were told that the system was down so we should go and come back. That was three days ago; we went back yesterday and we were not successful and the situation is the same today,” one of the affected business operators worriedly said.
This time, the customers say they have been queuing for days and no one is telling them anything.
“Is it that we are back to the load-shedding exercise or there is actually something happening? Someone should explain it to us. Our things are getting spoiled in the fridges and the situation is terrible,” another frustrated customer said.
Mr Eric Asante, the Principal Public Relations Officer of Electricity Company of Ghana for Accra West, has said they are working to have the issue resolved immediately.
“There is the need to get a bigger and better server so they can access credit whatever time they want. We accept the fact that this is not right; ECG is supposed to get customers credit at whatever time they want it,” Mr Asante said, adding that the company is trying to get a frequency from the National Communication Authority so the issue of jam is addressed.
But what is difficult to swallow is that the ECG official does not utter any word until such a point when people are complaining bitterly. If they knew there was a challenge what prevents them to issue out public notices to keep the general public aware of their challenge.
We at the DAILY HERITAGE wish to entreat officials of the ECG not to toy with Ghanaians again, especially as many have lost their jobs and others have had their businesses collapsed during the dumsor era.
We urge officials of the ECG to come out boldly to inform the general public anytime they have difficulties so that they can bear with the company instead of keeping the people in the dark.