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A section of the crowd at the ECG office at Kwame Nkrumah Circle

Chaos at ECG office .Over prepaid server breakdown

 

BY ROLAND B TAMAKLOE


OFFICIALS AT the Circle branch of the Electricity Company of Ghana (ECG) yesterday had a torrid time dealing with hundreds of angry customers who were embittered following the breakdown of the prepaid server.

Business owners and customers in general who could not recharge their prepaid meters to facilitate their businesses stormed the office at Kwame Nkrumah Circle to vent their spleen on ECG officials.

A representative of the ECG, whose name was given only as Mr Atanga, confirmed to the DAILY HERITAGE that they had a torrid time yesterday as they tried to calm down agitated nerves.

He said the prepaid serves had encountered a challenge, which had led to the code on prepared cards not being recognised by the server, but the angry crowd would not take any explanation.

While encouraging them to be patient and trust that the ECG was working fast to rectify the problem, he said the customers had different complaints.

He said some said if the problem was not rectified soon, they would go ahead to use illegal connections because they were not prepared to sleep in darkness.

At about 1:30p.m. when the DAILY HERITAGE got to the scene, there were long queues and one of the affected customers, Kwasi Asiedu, said he had been in a queue since morning and it did not seem like he would be getting help anytime soon.

He said he had no idea what the issue was and had to visit different vendors only to be told to come to the Circle office of ECG to have his card reprogrammed.

He stated that he did not think the process would take that long in rectifying.

Other affected persons were surprised as to how little announcement was made about the issue and said a lot of people at home had no idea they had been affected by the server breakdown.

Some also questioned why they had to come from far places all the way to Circle even though they had ECG offices in their respective communities.

The affected persons were made to leave their cards and phone numbers at the office and told to expect a call from the office once their cards had been reprogrammed.

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