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GWCL to stop paper billing system in 2019

MANAGEMENT OF Ghana Water Company Limited (GWCL) has begun the electronic billing of customers, with the assurance to stop the paper billing system in 2019.

The company said the initiative is also to help address customer challenges and inconsistencies associated with the current manual system, as well as block leakages in revenue collection.

GWCL noted that the e-billing system would be implemented by the use of emails and phone text messages, saying that the company is using technology to improve water service delivery system for customers in the urban communities of the country.

The Communications Manager of GWCL, Mr Stanley Mantey, disclosed this to journalists during a float organised by the GWCL’s Ladies Association to raise awareness of the company’s electronic/mobile payment systems.

The e-billing, according to him, would drastically reduce the time between customer meter reading and customer billing, eliminate arm-chair meter reading and reduce effectively the human errors that are inherent in the current billing system, especially data entry.

He added that the system would also link customer billing to customer location, allow for bill payment anywhere in the world, enable online service connection application and effectively improve new service connection time.

According to him, the SMS messages have already been sent to six million customers in the 10 regions in the country.

“In our bid to serve the public better, the Management of the Ghana Water Company Limited wishes to inform our cherished customers that it is making a transition from Paper Bill delivery to electronic billing (e-bills) through SMS and or emails,” he stated.

“GWCL began sending e-bills concurrently with paper bills from March 2017, and will gradually cease delivering the paper bills,” Mr Mantey assured.

The data collection to enhance the system is still ongoing, according to him, urging customers to cooperate with its personnel in providing the required details, which include the customer’s name, customer’s accounts number and customer’s phone number and or email address.

He noted that the GWCL introduced an electronic billing system to replace the old paper system in June 2016 on a pilot basis in the Tema region.

The new electronic system will calculate the water consumption instantly, and automatically send to customers their corresponding bill via text message and or e-mail.

The process of billing is only completed when customer payments are appropriately reflected in their records.

The process of bill payment and collection is, therefore, being improved. Customers will be afforded the convenience of making their bill payments via a myriad of flexible payment options.


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